Administrative, Clerical, Support, Customer Service and Support, Research and Information
2 Year Degree
The Accreditation Coordinator is primarily responsible for evaluating and advancing applications for entities seeking accreditation by developing a proficient understanding of up to six accreditation programs. The individual will possess in-depth knowledge of all accreditation department programs in order to be an overall asset for the department by performing non-routine functions and special projects. A cover letter must be included to be considered for this position.
• Understanding the entire program process thus being able to accurately and intelligently speak to the process and answer challenging and unique applicant questions. • Evaluating all documents for the program, preparing emails and/or reports, and being able to evaluate any responses. • Independently processing new applications, renewals, and reaccreditations with the ability to evaluate and offer potential solutions when presented with new applicant challenges or unique circumstances. • Evaluating an applicant website (if assigned to VIPPS or the .Pharmacy Verified Websites Program) as an initial assessment and as quality assurance for initials and final reviews. • Scheduling surveys for independent applicants • Independently processing applicant requests such as an: ownership change, name change, personnel change, relocation, mid-cycle product category update, new facility add, and other secondary applicant processes. • Understanding of applicant policy and procedure review reports and post-survey letters with the ability to comfortably and confidently answer basic applicant questions correctly.
• Develops working relationships with assigned applicant contacts by interacting regularly, being responsive, and providing superior customer service through professional verbal and written communication. • Voluntarily offers to assist colleagues if they are behind, out of the office, or if there are deadlines to meet. • Actively participates in department or project meetings by listening, trying to understand others’ opinions and ideas, asking questions to help facilitate discussion, and speaking-up to offer an opinion or potential solution without being asked. • Trains new or existing staff on processes and programs, and acts as a mentor and example for Assistant I and II level positions. • Works on or leads special department projects as assigned requiring strategic or tactical thinking. • Once trained, solves routine and complex applicant problems independently, and seeks assistance and collaboration through department colleagues when new or unique circumstances are identified, which will provide an opportunity for professional growth by expanding Association, department, and program knowledge. Once a solution is identified, is expected to be implemented to complete the work needed to move the applicant forward.
• Processes phone calls coming into the general Accreditation phone line by logging into and out of phone tree as assigned. • Attends to the day-to-day operations and responsibilities while looking ahead to effectively plan for future work or deadlines. Adapts to changes in the programs, processes, or department in order to assist the team for the greater good and offers suggestions for process improvements where applicable. • Works independently with limited supervision while producing quality work. • Assists in writing and revising department policies and procedures, responsible for quality assurance of drafts, and can identify when a policy or procedure needs to be updated. • Utilizes NABP’s annual professional development allotment to develop and enhance skills that can be used to strengthen the department and aid future professional growth. • Takes the place of front desk receptionist when needed.
Associates degree or equivalent work experience required. Bachelor’s degree preferred.
Three or more years of office experience required, project management experience also needed.
Excellent written and verbal communication skills.
Outgoing personality and strong customer service skills.
Demonstrable level online research skills.
Intermediate-level experience in Microsoft Office.
Basic experience in using databases and similar computer applications.
Experience in pharmacy operations, pharmaceutical industry, wholesale distribution, regulatory compliance, or durable medical equipment preferred.
Founded in 1904, the National Association of Boards of Pharmacy (NABP) is the impartial professional organization that supports the state boards of pharmacy in protecting public health. NABP aims to ensure the public’s health and safety through its pharmacist license transfer and pharmacist competence assessment programs, as well as through its VIPPS, Vet-VIPPS, VAWD, and DMEPOS accreditation prog...rams.
NABP’s member boards of pharmacy are grouped into eight districts that include all 50 United States, the District of Columbia, Guam, Puerto Rico, the Virgin Islands, Australia, eight Canadian provinces, and New Zealand. The Association is governed by its Executive Committee, whose officers and members are elected during the Association’s Annual Meeting.