Membership, Other, Project Management/Program Development
4 Year Degree
As the leading Association Management Company (AMC) in the Pacific Northwest, SBI Association Management is known for providing innovative technology solutions, marketing, event management, financial, and executive services to manage and grow member-based, professional societies and associations.
Employees in this position supervise and oversee a client service team’s workflow, and provide guidance to staff on association best practices and company standards and procedures. In addition, this position provides executive-level client support and project management. This is a great role for a program or project manager who has a passion for coaching and motivating employees and a special talent for time management, understanding workloads and allocating resources where they are needed most. This position reports to an Association Executive.
Become a mastermind at utilizing our professional services automation platform to dispatch work to team members
Successfully multi-task and prioritize workload; delegate work effectively to team members
Supervise team members in scheduling, prioritizing, and managing workloads
Hold one-on-one meetings with team members and provide progress reports to AEs
Lead team meetings; prepare meeting agendas
In AE’s absence, serve as primary point of contact for clients and team members
Own the execution and implementation of assigned projects with a strong sense of accountability
Set up, manage, and maintain multiple client databases; make suggestions for improvements and offer timelines for implementation
Create, assign, and complete projects and service tickets in professional services automation platform
Monitor client scopes of work and partner with association executives to make modifications during the annual review process or as warranted by special project needs
Provide support to all team members in using MemberClicks association management software; manage the implementation of new client MemberClicks accounts and/or existing client upgrades
In conjunction with association executives, manage team labor budgets
Provide day-to-day customer service, administrative support, and project management as well as marketing and event coordination to a portfolio of associations
Participate in interviews and hiring decisions
Lead staff onboarding and orientation
Actively participate and provide input in staff reviews, professional development plans, and performance improvement plans
In conjunction with SBI leadership team, develop, implement, conduct, and monitor staff training for new and existing team members
Serve as project manager for selected SBI and client projects
Develop and implement staff recognition programs in collaboration with other Team Managers
WHAT WE OFFER
A highly collaborative and professional atmosphere where innovation, proactivity, and efficiency rule. We work hard together and laugh even harder. Our Shindig Squad plans fun parties, potlucks, happy hours, recognition awards, and more! We value problem-solvers and change-agents, and your contributions will be truly appreciated.
Annual salary DOE plus: health insurance paid at 80%, 401K employer contribution, 10 paid holidays, vacation and wellness time, professional development plan, and an annual educational stipend. This position is based out of SBI’s office located in the Northgate area of Seattle, Washington. SBI was named as one of the 2012 finalists for Washington’s Best Workplaces by the Puget Sound Business Journal and we have a hardworking, dedicated team who will participate in the hiring process. All finalists will receive a background check.
3+ years relevant account services, program, or project management experience
Experience managing staff preferred
Bachelor’s degree in business, human resources, nonprofit management or related field preferred
Innovative and resourceful; actively seeks opportunities to take a leadership role in improving services, processes, and procedures
Direct experience coordinating volunteer-led programs/events and/or staffing committees or Boards of Directors desirable
Experience working with multiple clients simultaneously is desirable
Ability to see the big picture and strategically align services and programs with overarching client goals
High energy, positive, professional attitude, take pride in work product
Ability to work with a wide range of personalities and styles
Proactive thinker with a positive, “whatever it takes” approach
Tech-savvy; strong computer skills to include Microsoft Office, CRM and/or AMS platforms, event registration systems, and online applications
Basic website management experience and/or knowledge of CMS platforms, email marketing programs, and HTML preferred
Exceptional client service skills and enjoys working with the public
Strong time management skills and ability to manage concurrent tasks efficiently
Superior attention to detail; first-class organizational skills
Excellent written and verbal communication skills
Washington State Driver’s License and good driving record
About SBI Association Management
As the leading AMC in the Pacific Northwest, SBI Association Management is known for providing innovative technology solutions, marketing, event management, and financial and executive services to manage and grow member-based professional societies and associations. SBI provides strategic counsel and manages the day-to-day of its client organizations so their members can thrive. Learn more at www.sbims.com.
SBI is located in the Northgate area of Seattle and was named as one of the 2012 finalists for Washington's Best Workplaces by the Puget Sound Business Journal. We have a hardworking, dedicated team who will participate in the hiring process. All finalists may be asked to take an assessment evaluation and will receive a background check.