The Credentialing Advisor is responsible for assessing and making registration determinations for Registered Yoga School (RYS) applications in order for them to receive the Yoga Alliance credential. This includes evaluating school applications to ensure they are in compliance with Yoga Alliance Standards and serving as an educational resource to current and prospective members. The Credentialing Advisor is responsible for initiating and maintaining effective member service care, including timely correspondence with co-workers and applicants.
Rigorously assess yoga school applications for adherence to the Yoga Alliance Standards required to meet Yoga Alliance credential eligibility
Maintain professional relationships with applicants during and after the application process
Respond in a timely manner to Credentialing email and phone inbox, consulting, as needed, with Member Services department to provide high level service and coordinated response across areas
Consult with Accountability department regarding grievance and compliance issues with applicants
Support organizational priorities as well as support department specific projects
Support the IT department with user experience testing as needed
Support Standards and Credentialing Manager in on-boarding new Credentialing staff
Additional responsibilities as requested by Credentialing and Yoga Alliance leadership
Coach fellow IT staff in project management processes, methods, and best practices to accelerate the effectiveness of initiatives
Desire to support the yoga community, has an appreciation of yoga, and/or has completed yoga trainings and/or yoga education courses
Superior interpersonal skills
Effective oral and written communication skills
A strong understanding of credentialing process and standards
Solid computer skills including knowledge of Microsoft Office
Ability to effectively time-manage and consistently meet individual and departmental goals
Previous experience in a customer service environment a plus
About Yoga Alliance
Yoga Alliance (YA) is the global, independent member organization that advances the development and livelihood of yoga professionals and advocates for safety and accessibility in yoga. A related public charity, the Yoga Alliance Foundation (YAF), is an emerging field leader in yoga-based social impact dedicated to increasing access to yoga for populations that have traditionally been under-served, under-represented, and marginalized in/by it.
Together, these two organizations support yoga teachers to more fully grow into their role as leaders in their communities. YA supports yoga teachers’ growth as professionals. YAF develops vehicles for direct social impact, such as programs that enable those professional teachers to serve within communities that have typically been excluded from yoga.
YA and YAF were founded to promote unity in yoga – so that all lineages, traditions and yoga organizations may thrive, and all students may benefit from the gifts of yoga in the way that suits their needs best. We do this work so that the gifts of yoga can be offered safely and effectively to all.