Currently seeking a Director of Patient Services for a great opportunity in the Chicago, IL area. The ideal candidate will hold RN license and have 2 to 5 years experience building community outreach initiatives and program planning. 

The Director, Patient Services will have responsibility for leading, designing, and implementing a wide array of ABTA’s national patient services and supportive programs. Develops strategies, sets goals/targets/metrics and integrates the strategic plan of the organization into patient directed programs and education services.  The incumbent will be an expert resource regarding service excellence and patient experience.  The incumbent will identify strategic and programmatic priorities that promote the ABTA’s mission and vision through organic growth of its programs delivered by staff and will also create and execute a plan to build relationships with allied health professionals and national health organizations to expand the reach of our programs.  

Responsibilities of the Director, Patient Services 

• Implements a strategy for the expansion of ABTA’s education programs in accordance with ABTA’s mission and vision.
• Identifies and recommends areas for focused improvement in the areas of the ABTA Careline, patient meetings, online social media network, and dynamic use of existing and emerging technology.
• Analyzes results of competitive analyses of the neuro-oncology patient education environment and related recommendations for improving ABTA’s patient education programs and services.
• Develops new programs as needed to help advance ABTA’s mission
• Develops and implements an actionable plan for developing patient education services, outlining capacity requirements and budget impact of national expansion.
• Determines fiscal goals for programs and services in collaboration with the Chief Mission Officer
• Serves as a professional liaison to the healthcare community and collaborates with other health professionals and groups to advance industry best practices and identify trends.
• Establishes and maintains key program outcome metrics and evaluates effectiveness and impact.
• Updates and refines patient services Standard Operating Procedures (SOPs) as needed.
• Oversees the updating and printing of ABTA educational materials and resources, including publications and webinars Patient Services Communications
• Develops programs and facilitates training of health care professionals on the local level, including doctor’s office personnel, social workers, nurses and brain tumor patients.
• Utilizes E-technologies, social media Web sites, and other emerging technologies for program delivery and brand extension.
• Other duties and responsibilities may be assigned at any time.