Position Summary

The CRM Administrator provides end-user support and troubleshooting for personnel. Participate on development and improvement on current Microsoft Dynamics CRM, O365, and other business platforms. This position works with the AVP, IT on the implementation of innovative technologies. He or she plays a key role in managing/administering activities around Dynamics CRM, coordinating support tickets, upgrade initiatives, developing/maintaining workflows, plugins within Dynamic CRM and assisting the CRM users with new reporting requirements or updating the existing reports.

Duties and Responsibilities

• Be the point person for business platforms, Microsoft Dynamics CRM, O365.
• Develop the workflows, plugins using Microsoft Dynamics platform. Should have the experience of working with the SDK of Microsoft Dynamics.
• Develop end user documentation, including application training manuals, job aids and workflows.
• Responds in a timely fashion to end users’ needs, analyze/resolve support tickets relating to business applications and general systems issues.
• Diagnoses and resolves technical problems, prevents problem escalation and provides solution tracking.
• Should be well versed in managing the issues via incident reporting system.
• Trains, instructs and educates groups and individuals in a team environment.
• Handles multiple project responsibilities simultaneously to prioritize work and resolve technical emergencies as they may occur.
• Protects the organization by keeping information confidential