The Society for Neuroscience is searching for an Client Outreach Coordinator. In this new role within the Scientific Publications department, the Coordinator will be responsible for strengthening the author services provided to our authors, with emphasis on the post-publication phase, and by expanding outreach efforts for recruiting authors via marketing and communications campaigns. Working with the Scientific Operations Manager and the Senior Publications Manager, the Client Outreach Coordinator will work to ensure a high level of author satisfaction with the pre- and post-publication processes, encourage author engagement with our journals, and facilitate promoting the author's work to the mutual benefit of the society and the author. This role is ideal for someone who has a strong interest in non-profits, and who would like to be a part of a fast paced and dynamic team that focuses on the customer experience.
ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned.
Using clear and precise written and verbal skills, communicate with authors after publication to highlight their articles and provide usage metrics using available tools, as well as providing opportunities for re-engagement with the journal.
Coordinate author recruitment campaigns, including drafting correspondence and managing all communications. Track key metrics and provide data on recruitment initiatives.
Oversee all aspects of the Reviewer Mentoring Program. Regularly communicate with mentors and trainees in program. Ensure program participants can enroll in and complete the program in a timely fashion and respond to all queries regularly.
Request testimonials and summaries for use in promoting the authors' work and draft promotion copy.
Act as the primary point-of-contact for both positive and negative author feedback.
Collaborate with the Marketing and Communications departments to promote the journals and attract and retain authors as directed.
Education and Experience:
Bachelor's degree required. Degrees in the life sciences preferred.
2 years of relevant experience.
Excellent writing skills to produce clear and compelling author communications.
Demonstrates strong attention to details and able to consistently achieve results.
Collaborative style, strong interpersonal skills, and presentation skills
Proven ability to work collaboratively with diverse groups
Ability to be flexible and adaptable, while still capable of adhering to systems and protocols in place to achieve consistent results in an unpredictable environment.
Demonstrate self-sufficiency, organization, and discipline to handle multiple projects with attention to planning, implementation, and organizational needs.
Serve as an engaged and involved team member, supportive of the varied experiences, and perspectives of internal and external colleagues.
Support and actively build an office culture dedicated to superior customer service that exceeds author expectations.
Work within the team and among teams to ensure that decisions are made to further the organization's goals.
Respond positively to unexpected demands and changing priorities.
If this is you and you are eager to make meaningful contributions to a highly relevant and important mission, please submit a cover letter and a copy of your resume for consideration. Applications without cover letters will not be considered.
Our generous benefits package includes: medical, dental, disability and life insurance; flexible spending accounts, two retirement plans with employer matching and nonmatching contributions; 12 days of paid vacation, 12 days of paid sick leave, with additional personal leave and 10 paid holidays; gym membership reimbursement; and tuition reimbursement.
The Society for Neuroscience is wholly dedicated to recruiting, developing, and retaining a diverse group of talented people. We are committed to provide equal opportunities to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, gender identity, or other protected criteria, in accordance with applicable law and we welcome Veteran applicants.
About Society for Neuroscience
The Society for Neuroscience (SfN) is a nonprofit membership organization of scientists and physicians who study the brain and nervous system. SfN is the world's largest organization of scientists and physicians devoted to advancing understanding of the brain and nervous system.