We are currently seeking a Chapter Relations Manager who understands the connection between chapter success and the member experience. In this highly visible role, you would have the opportunity to showcase your passion for providing high-level strategic support to IREM Association Executives (IAEs) and for managing key elements of chapter relations and volunteer leaders.
Some specific responsibilities include:
Managing strategy and delivering programming for IAE relations, communications and training.
Collaborating with IAE Work Group in serving as a strategic advisory board on areas of chapter management and priority needs
Managing relations and programs with chapter volunteer leaders, IAEs and chapter staff.
Overseeing the senior leadership visit program and collaborating with chapters on visits that promote the IREM brand and maximize corporate engagement.
Assisting supervisor with developing content and programming for Regional Meetings.
Maintaining/updating governing documents related to chapter management, providing consultation and support for chapters.
Developing prioritization plan for chapter management areas most in need of support and collaborates with supervisor on implementing training, resources, and tools.
Creating strategy for and managing chapter services section on IREM website, assuring materials are updated on a regular basis.
Collaborating with supervisor and customer and member services team in assisting chapters with building membership consistency; identifying ways to make path to membership more accessible and streamlined; and ensuring quality customer experience for members through all touchpoints within the organization.
What We Need From You
To be considered for this exciting role, we require a minimum of five years of related professional experience. Prior experience in chapter relations/services in an association management environment strongly preferred. Critical thinking and a strong customer service mindset.
What We Can Offer You
We are excited about 2020 and the direction we are heading. If you would like to be part of an organization that is far more than just a place to work, then IREM is the organization for you. We are a place where you’ll feel great about devoting your talents and skills. Team members enjoy a culture that promotes professional growth and development and allows for casual dress year-round. Our building boasts a state of the art fitness studio with Peloton bikes, yoga studio and adjacent meditation room...all free to team members. We also support staff who enjoy participating in races and group fitness classes by reimbursing participation fess (up to a annual amount).
About Institute of Real Estate Management
IREM is an international force of 20,000 individuals united to advance the profession of real estate management. Through training, professional development, and collaboration, IREM supports our members and others in the industry through every stage of their career.
We believe in our people, and we provide the tools they need to succeed. We open doors, we forge connections, and we help show the way forward. Backed by the power that comes with being an affiliate of the National Association of REALTORS®, we add value to our members, who in turn add value to their teams, their workplaces, and the properties in their commercial and residential portfolios.
Our memberships empower college students, young professionals, and industry veterans who are committed to career advancement. Earning our credentials, including the CPM, ARM, ACoM, and AMO, demonstrates a commitment to, and passion for, good management. These credentials, along with our courses and array of resources, all exist with one goal in mind – to make a difference in the careers of those who manage.