NTCA – The Rural Broadband Association is an industry trade association with the goal of ensuring that rural Americans receive broadband services on par with those available to urban residents—and at a reasonable cost. We believe the future of rural America is directly tied to the quality of its communications, and NTCA member companies deliver high-quality communications services in the most sparsely populated, highest-cost rural areas of the country.
We are looking for an entry-level Member Services and Engagement Assistant to join our Member Engagement Division. This division includes conference and exhibit planning, training and education, membership, and sponsorship, and the Member Services and Engagement Assistant plays an integral role in supporting each of these functions.
What will you do?
Provide exceptional customer service to our members and potential members, serving as a front-line contact for NTCA.
Develop relationships with members through attentive response to member requests.
Learn about a variety of Association functions through support for membership, conferences, sponsorship, and education.
Maintain and update the membership database and execute conference registration and equipment arrangements.
Collaborate with various departments to ensure daily operations, including Member Services and Engagement, Marketing, IT, and Finance.
Work with a team open to new ideas and contribute to improving process and procedure in a meaningful way.
The Member Services and Engagement Assistant position offers opportunities for an entry-level professional to develop a broad knowledge about the work of associations and develop skills that will benefit you in your career, regardless of your path. You’ll be joining a team that values working collaboratively and believes that employees at all levels can contribute to the work of NTCA.
What qualities does the ideal candidate possess?
Strong written and verbal communication skills
Demonstrated customer service experience
Strong organizational skills and the ability to multi-task, prioritize, and manage time wisely
Ability to work both independently and as part of a team
Willingness and excitement for domestic travel
Ability to excel in a fast-paced environment
Database management experience and significant knowledge of MS Office products preferred
Why work for NTCA?
NTCA offers competitive salary and excellent benefits including: Metro/parking subsidy, flexible work schedules, 401k contribution and defined benefit plan, and many more. We are located within 2 blocks of the Ballston Metro Station.
Remote interview process
Personal protective equipment provided or required
Social distancing guidelines in place
Sanitizing, disinfecting, or cleaning procedures in place
Please include a cover letter along with your application and resume for this position.
About NTCA - THE RURAL BROADBAND ASSOCIATION
NTCA–The Rural Broadband Association is the premier association representing nearly 900 independent, community-based telecommunications companies that are leading innovation in rural and small-town America. NTCA advocates on behalf of its members in the legislative and regulatory arenas, and it provides training and development; publications and industry events; and an array of employee benefit programs. In an era of exploding technology, deregulation and marketplace competition, NTCA’s members are leading the IP evolution for rural consumers, delivering technologies that make rural communities vibrant places in which to live and do business. Because of their efforts, rural America is fertile ground for innovation in economic development and commerce, education, health care, government services, security and smart energy use.