Administrative, Clerical, Support, Customer Service and Support
4 Year Degree
In support of the functions of the Executive Office, this position performs executive level administrative duties for the Chief Advocacy Officer (CAO) and Chief Financial Officer (CFO). Primary duties include supporting board operations for the Hospice Action Network (HAN) and other boards as needed, scheduling, coordinating meeting logistics, and handling information requests. Other duties include supporting the initiatives of the Executive Office including the Speakers Bureau, Committees and Councils, and supporting special projects for the Office of the CAO.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
In coordination with other Executive Office staff members, provides executive level administrative support to the CAO and the CFO.
Performs a wide variety of executive administrative duties which include support for all aspects of board operations for HAN including: preparing agendas; recording minutes; maintaining rosters; preparing and distributing materials for board activities; scheduling board meetings and other meetings with board directors; facilitating the duties of the elected officers; coordinating nominations and appointments; coordinating the orientation of new directors and officers and maintaining communication with board directors. Other duties include, completing expense reports, maintaining corporate records, coordinating travel and meeting logistics, and handling information requests.
Communicates effectively with staff in support of the activities of the CAO, CFO, Leadership Team and Board of Directors in support of the mission/vision of all organizations.
Records minutes at various other meetings, such as Committee and Council meetings, as well as taking notes at internal meetings, as needed.
Coordinates with the executive office and internally to plan for Board meetings and other meetings as needed.
Maintains databases and records as needed.
Manages and completes a variety of special projects for the CAO with a hands-on approach.
Prioritizes conflicting needs; handles issues expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures.
Works closely and effectively with the CAO to keep him/her well informed of upcoming commitments and responsibilities, following up appropriately. Acts as a "barometer," having a sense for the issues taking place in the environment and keeping the CAO updated.
Researches, prioritizes, and follows up on incoming issues and concerns addressed to the CAO, including those of a sensitive or confidential nature.
Performs a wide variety of administrative duties which include support for the Joint Finance and Audit Committee including preparing agendas; recording minutes; maintaining rosters; preparing and distributing materials for committee activities—both financial and budget materials; scheduling committee meetings; coordinating new committee member appointment letters and maintaining communication with committee Chairs, including those of a sensitive or confidential nature.
Assist with facilitating CFO Team meeting schedules, gathering relevant materials for discussion and review; and various supporting duties as assigned.
Competencies To perform the job successfully, an individual should demonstrate the following competencies:
Ability to exercise initiative, considerable judgment, and discretion in performing the administrative functions of the Executive Office with superb professionalism.
Ability to perform various administrative functions, in an accurate and timely manner.
Ability to set priorities, meet deadlines, and accomplish multiple assignments simultaneously and with a minimum of direction.
Effective verbal and written communication skills.
Ability to present oneself in a mature, confident, and efficient manner to members of all Boards, the public, members, donors, supporters and other employees.
Ability to perform various administrative functions with exceptional attention to detail, utilizing an effective and efficient technology platform of skills.
Ability to perform work in a comprehensive team environment, with a “can do” attitude and outstanding collaborative skills focused on exemplary internal and external customer service.
Understands the need for and maintains complete confidentiality of information related to job functions.
Telecommuting is allowed.
About National Hospice and Palliative Care Organization
Who We Represent
Founded in 1978, the National Hospice and Palliative Care Organization is the nation’s largest membership organization for providers and professionals who care for people affected by serious and life-limiting illness. Its broad community of members includes local hospice and palliative care providers, networks serving large regions of the United States, and individual professionals.
Based in the Washington D.C. metropolitan area, NHPCO represents the interests of its members and the general public with legislative advocacy that helps to enhance and expand access to care that addresses holistic health and the well-being of communities. With a staff of experts available to personally guide members through nearly every consideration or business challenge—NHPCO’s team is always there with timely and pragmatic support.
How We Serve & Lead
NHPCO gives ongoing inspiration, practical guidance, and legislative representation to hospice and palliative care providers so they can enrich experiences for patients and ease caregiving responsibilities and emotional stress for families. By providing its members with the essential tools they need to stay current with leading... practices, understand policy changes, and improve their quality of care, NHPCO addresses the challenges that providers navigate on a daily basis and offers a wealth of expert knowledge and step-by-step solutions to fill the gaps.
Thousands of healthcare professionals and volunteers in the NHPCO community choose to dedicate themselves to caring for people with serious and life-limiting illnesses because they are skilled in offering compassion and support, are called to serve the whole person, and believe in care without barriers. NHPCO champions these shared values and advances the mission-driven, person-centered and community-oriented model that its members use. By continually demonstrating how this integrated model works and improving on its efficacy, NHPCO positions the field of hospice and palliative care to serve as a beacon for other areas of medicine and caregiving.
Mission – To lead and mobilize social change for improved care at the end of life.
Vision – A world where individuals and families facing serious illness, death, and grief will experience the best that humankind can offer.
Values – NHPCO Believes in:
Service: Engaging Customers
Respect: Honoring Others
Excellence: Exceeding Expectations
Collaboration: Fostering Partnerships
Stewardship: Managing Resources