Summary of Position:

As part of the Industry Operations Team, the Senior Manager of Industry Relations is responsible for developing relationships with leaders of NAA member companies to understand their needs, interests, business challenges, and priorities. The position will be responsible for implementing NAA’s strategy to support and enhance the delivery of vital resources for key sectors of the rental housing industry through relevant content and programming. In addition, the Senior Manager will play an instrumental part in developing new industry initiatives, research efforts, and communication with members. The ideal candidate will be collaborative and work across multiple teams to position NAA as an indispensable resource for content and operational resources.

Principal Accountabilities:

• Proactively develop and maintain relationships with future industry leaders, including scheduling regular touchpoints, distributing updates, and serving as a point of contact.
• Responsible for planning, developing, coordinating, and delivering operational content to NAA members through online resources, webinars, and conferences.
• Create and publish relevant content that elevates members and benefits the member community.
• Recommend and provide guidance to develop best practice documents, white papers, and other resources for NAA members.  
• Working with other NAA staff and volunteer leadership, facilitate the process to develop goals for assigned committees and engage volunteers throughout their term of service.
• Develop a working knowledge of the specific issue needs, operational outlook, and other topical issues within the rental housing industry.
• Provide regular updates to operational topics through regular postings on NAA digital assets, such as newsletters, website content, and blogs.
• Partner with NAA Education Institute in identifying and tracking operational trends that could be included in designation program curriculum.
• Collect the necessary data and inputs from members to credibly act as the “voice of the member” during internal discussions. Find the right opportunities to engage other NAA teams and resources in identifying and furthering the members’ interests.
• Represent NAA in relevant meetings and forums to advance through leadership efforts.
• Other duties as assigned.