Deputy Executive/Num. 2 Executive, Membership, Real Estate
4 Year Degree
The Chief Operations Officer is a key member of the senior leadership team, reporting and providing direct management support to the CEO, providing operational controls, administrative and reporting processes, and implementing effective systems. This key staff member assures the successful implementation of strategic plan components and oversees the Membership and Multiple Listing Service (CFRMLS) Departments, the Wilmington REALTORS® Foundation (WRF), and the REALTORS® Commercial Alliance of Southeast NC (RCASENC).
Duties and Responsibilities
Demonstrate commitment to the mission and values of CFR.
Works with the CEO in providing leadership and strategic direction in all areas of CFR, including Association, Foundation, CFRMLS, RCASENC, and Sir Tyler Development, LLC., and Terraces on Sir Tyler Event productions.
Provides executive leadership to the Associationby ensuring alignment of administration and operations with CFR’s Strategic Plan, developing policies and standard operating procedures, and leading effective annual planning processes with the CEO.
Implements CFR’s strategic plan by identifying goals, establishing objectives, setting timelines, identifying opportunities, and acting as a resource across the Association to increase the plan's cohesion.
Provides strategic planning leadership for departments assigned.
Directs activities for CFRMLS, Finance, Membership, WRF, and RCASENC.
Provides leadership, direction, and support through ongoing evaluation of CFR’s services to identify effective ways to provide administrative services and incorporate best practices into CFR operations.
Maintains professional affiliations and enhances professional growth and development to keep current trends in the Associations' service areas.
Travels as necessary to local, regional, state, and national meetings and seminars to stay abreast of happenings and developments in matters relating to the effective administration of a REALTOR® Association.
Oversees the workflow of the CFRMLS, Finance, Membership, WRF,and RCASENC staff.
Fosters positive morale and cohesiveness throughout the departments.
Mentors and guides team to set individual and team goals and helps team members accomplish professional goals.
Continuously reviews all factors affecting the cost of the CFRMLS and membership service areas. Takes action to keep costs in line with budget and financial objectives.
Oversees the accounting for all five CFR entities; Association, CFRMLS, WRF and RCASENC, and Sir Tyler Development, LLC.
Maintains a system of accountability and security for the Association's financial resources in the areas of responsibility.
Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources.
Strong supervisory and leadership skills.
Strong critical thinking skills and ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Attention to detail and extremely organized.
Ability to identify complex problems and reviewing related information to develop options and implement solutions.
Excellent written and verbal communication skills.
Highly effective at “multi-tasking.”
Ability to meet deadlines, collect data, establish facts, and draw valid conclusions, reason, and solve problems.
A high degree of integrity and ethical standards.
Able to convey information effectively.
Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, Teams, and Trello.
Distance learning and meeting platforms.
Industry-specific software suites and platforms; MLS systems, database, and lockbox platforms.
Telecommuting is allowed.
About Cape Fear REALTORS
Located in Wilmington, North Carolina, Cape Fear REALTORS®, is a 501-c6 organization dedicated to the representation of more than 3,200 real estate professionals. Covering a wide region, the Association covers 5 counties in Southeastern North Carolina and the City of Wilmington. Our organization represents residential and commercial real estate and supporting sub-specialties including property management and appraisal. The Association operates three councils and is the owner-operator of the Cape Fear REALTORS® MLS and the Wilmington REALTORS® Foundation.