What we're looking for: We are seeking a talented professional to collaborate with stakeholders to define, implement, manage and evaluate RSNA's customer engagement strategy. The Manager: Customer Engagement will use industry and market knowledge and research to evolve the membership model to meet future needs and to leverage opportunities to maximize member and customer revenue.
Please submit a cover letter with your application.
This job might be for you if you're interested in:
A welcoming environment that gives you an opportunity to impact patient care
Excellent work-life balance through flexible time off and family-friendly benefits such as paid parental leave
Training and professional development opportunities
A competitive compensation package that includes generous retirement and health benefits
What you'll do:
Work closely with the Director of Customer Engagement on all the development, implementation and execution of customer engagement strategy and plans. Collaborate with key departments to define, create and deliver value for primary customer targets. Oversee, manage and track execution of strategies and tactics
Partner with the Director of Customer Engagement in the research, evaluation, planning and implementation of strategies to evolve the membership model to meet the needs of future members
Support development, execution and evaluation of member recruitment and retention strategy and plans
Work closely with staff to identify research needs and avenues for measurement of engagement activities. Actively consume research results and ensures insights are applied to engagement strategy and tactics
Develop, execute, and manage engagement tactics for targeted groups
Seek out new research and insights on existing and potential customers. Work with marketing to identify the most effective ways to reach target audiences
Manage and conduct post-analyses of engagement activities for use in reporting to the organization and informing future recommendations and strategies
What you'll need:
Minimum of three years of related experience (marketing, customer engagement, or membership), preferably in a medical association, medical education provider or healthcare organization
Critical thinker with strong project management and problem-solving skills
Excellent interpersonal skills; interacts effectively, professionally, and diplomatically with individuals at all levels, including volunteers and staff
Ability to effectively manage time, prioritize work, and manage multiple projects simultaneously
Excellent written and oral communication skills
Able to work both independently as well as in a collaborative team
Bachelor's degree preferred
The Radiological Society of North America is an equal opportunity employer and prohibits discrimination and harassment of any kind. RSNA is committed to hiring and employing qualified people without regard to race, color, religion, sex, marital status, national origin, age, disability, veteran status, citizenship status, genetic information, sexual orientation, unfavorable military discharge, ancestry, order of protection status, pregnancy, or any other legally protected characteristic. All employment decisions at RSNA are based on business needs, job requirements, and individual qualifications.
About Radiological Society of North America
The Radiological Society of North America (RSNA) is headquartered in Oak Brook Illinois and is a 50,000+ member medical specialty society with a staff of 200 and a budget of $40 million. RSNA holds the largest medical meeting in the world, with around 55,000 - 60,000 attendees, in Chicago each November following Thanksgiving.