The Community Relations Manager position is designed to focus on the organization’s local communities in a high-level customer service role assisting a core group of IMA volunteer local boards to ensure they are successful in organizing and delivering continued education training and networking events to their local community. The successful candidate will be able to effectively and proactively support United States based chapters and councils, and student chapters in specific US regions to ensure volunteers experience top-level customer service support.
CORE JOB RESPONSIBILITIES:
Liaison between the local chapters, councils and staff operational groups such as, Community Relations, Marketing, Diversity, and Governance teams to ensure organization chapters are succeeding and growing
Training, educating, and advising volunteers on their roles and responsibilities
Ensuring chapters and councils have planned annual calendar for events and activities and help identify speakers
Assist chapters and councils with planning, marketing, and executing all events
Provide website support to chapters and councils
Ensure volunteers are educated on organization policies and guidelines and are compliant with all including annual compliance form submissions
Provide support to plan, coordinate and execute successful virtual and in-person events
Understand organization strategic goals and value proposition and serve as a “Chief Reminding Officer” who consistently communicates to volunteers and members in local chapters and councils
Manage CPE certificates for training events
Help chapters and councils with volunteer board leader succession planning to continue to build the organization’s leadership pipeline.
Support the development of new chapters
Manage dissolving chapters and/or councils that are unable to continue recruiting new volunteer leaders to run
KNOWLEDGE, SKILLS, OTHER REQUIREMENTS:
Bachelor’s degree preferred
Minimum 3 years of experience in customer service with excellent communication and writing skills
Experience working in non-profit with chapters or local volunteer member groups
Ability to accommodate flexible working hours when there are time zone differences
Ability to travel
Ability to multi-task and manage projects and focus on details
Ability to work cross-functionality with internal teams collaboratively
Competent with Microsoft Excel, Word, Mail Merge and Outlook
Experience working with customer database
Comfortable speaking in public
About Institute of Management Accountants
Approaching its 100th anniversary, IMA® (Institute of Management Accountants) is one of the largest and most respected associations focused exclusively on advancing the management accounting profession. IMA is committed to empowering accounting and finance professionals to strengthen on-the-job skills, enable better business decisions, accelerate careers, and serve the public interest. IMA supports the profession with a variety of programs, products, and services, including the prestigious CMA® (Certified Management Accountant) program, networking, continuing education, advocacy, and information resources.
Headquartered in Montvale, N.J., USA, IMA provides localized services through its four global regions: The Americas, Asia/Pacific, Europe and Middle East/Africa. For more information about IMA, please visit www.imanet.org.