JOB DESCRIPTION ASAE helps associations, and the professionals who lead, manage, and work in them, transform society through the power of collaboration. We are looking for someone to join our team as the Manager, Volunteer Relations. Candidates must be able to work in a diverse, inclusive, and collaborative environment where colleagues are engaged, respect and support each other, hold themselves accountable, and celebrate their work.
Summary/Objective The Manager, Volunteer Relations is responsible for creatively and proactively overseeing assigned volunteer groups and awards programs, planning, and management of volunteer program of work and initiatives based on ASAE’s strategic priorities. The Manager is responsible for the full fiscal and council cycle for each volunteer group.
Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provides coordination support to volunteer councils/committees.
Serves as Staff Liaison for two councils/ committees, and Ad hoc volunteer groups, which require working with council/committee leadership and members to:
Share with ASAE staff ideas and feedback from volunteers on ASAE products and services.
Identify and create content for ASAE members.
Advise and contribute knowledge to volunteers as they work.
Respond to all volunteer and staff requests within prescribed department guidelines.
Schedules, plans, and coordinates volunteer meetings, as necessary.
Collaborates with multiple departments to create in-person and online professional development opportunities for assigned functional and special interest areas of ASAE membership.
Supports the development of documents, policies, and practices for onboarding new and returning volunteers to councils/committees.
Ensures that ASAE’s priorities and expectations for volunteers are straightforward and clear in onboarding process, operations, and throughout the council/committee year.
Supports the development and recruitment of Ad Hoc/Short-term volunteer opportunities.
ASAE Leaders Retreat
Assists the Senior Director, Volunteer Relations, and the representative from Meetings & Learning in managing the logistics for the Leaders’ Retreat.
Disseminates correspondence related to the Leaders’ Retreat.
Awards Program Management
Plans and manages the ASAE Gold Circle Awards and ASAE Honors Awards programs including developing and coordinating the application process, judging process, marketing and promotions, website content development, recognition/ceremony, etc.
Collaborate with internal stakeholders on the awards program’s annual budget and sponsorship funding opportunities.
Communicate awards program goals, plans, and updates to ASAE supporting staff for the program, as well as for the Marketing Membership Communication Conference supporting staff.
Supplies staff training to applicable staff members on volunteer management and ASAE program software including Aptify, Collaborate, OpenWater, and any other software used to support ASAE programs.
Works closely with key internal departments including marketing, communications, social media, meetings & learning, ABSI, editorial, and website to ensure the completion of Gold Circle Awards program tasks and responsibilities throughout the program year and during the Marketing, Membership, & Communications Conference.
Serves as the staff lead and liaison on developing and operationalizing committee and awards program best practices.
Regularly reviews application, policies, procedures, website, awards categories/ descriptions, and criteria, along with the support of the Gold Circle Awards Committee and ASAE Honors Award Committee, to maintain accuracy and maximize efficiency of the program.
Manages and executes the planning of onsite activities and logistics at the Marketing, Membership, & Communications conference for the awards program, if applicable.
Coordinates with the Meetings and Learning team on activities related to the ASAE Honors ceremony.
Manages and facilitates onsite and digital recognition of award recipients and judges/volunteers at the Marketing, Membership, & Communications conference, ASAE’s Annual Meeting & Exposition and other areas where appropriate.
Strong organizational and time management skills with exceptional attention to detail
Excellent interpersonal, verbal, and written communication skills
Experience generating organizational and program budgets.
Excellent time management skills with a proven ability to meet deadlines.
Excellent organizational skills and attention to detail.
Ability to work both independently without close oversight, but also a team player who will productively engage with others at varying levels of seniority within and outside ASAE.
Supervisory Responsibility This position has no supervisory responsibilities.
Work Environment This position operates remotely or in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc.
Physical Demands This position requires the ability to lift up to 20 lbs.
Position Type and Expected Hours of Work This is a full-time position. Work hours are flexible; office core hours are Monday through Friday, 8:30 am to 5:00 pm; however, the ability to work before and after-hours, weekends will be required, on occasion. Due to the pandemic, this position is temporarily remote.
Travel No more than 10% of travel is expected for this position.
Required Education and Experience
Bachelor's degree in Business Administration, Communications, or related field required.
Minimum of 2-3 years professional experience and knowledge of best practices and strategies.
Working knowledge of Microsoft Office suite or related software.
Preferred Education and Experience
Minimum of 3-5 years professional experience and knowledge of association management best practices and strategies.
Minimum of 2-3 years professional experience managing association awards programs.
Work Authorization/Security Clearance (if applicable) Must be eligible to work in the United States.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
About American Society of Association Executives (ASAE)
Our organizational members are trade associations and individual membership societies that represent almost every sector of the economy and countless professions. Our 42,000 individual members—association professionals and industry partners—lead, manage, and work in or partner with organizations in more than a dozen association management disciplines, from executive management to finance to technology. Together, they represent 7,300 organizations and create a vibrant community that makes the world smarter, safer, and better every day.
With support of the ASAE Foundation, a separate nonprofit entity, ASAE is the premier source of learning, knowledge, and future-oriented research for the association and nonprofit profession and provides resources, education, ideas, and advocacy to enhance the power and performance of the association and nonprofit community.
ASAE Business Services, Inc. (ABSI), ASAE’s wholly-owned subsidiary, provides business solutions to the association community that help associations grow and prosper, save time and money, and simplify the business of running an association.