The Manager, Certification & Educationsupports CMAA’s Education Department’s mission of meeting the educational and professional development needs of CMAA’s members. This includes the administration of the Certified Club Manager (CCM) program, as well as supporting all aspects of the Education Department, including campus-based, distance-based and Conference educational programs.
Essential Duties and Responsibilities:
Certification & Education
Respond to inquiries from CMAA members.
Evaluate members’ Certification Petitions to determine their eligibility to sit for the CCM exam based on criteria set up by CMAA’s Certification Committee and approved by the CMAA Board of Directors. Advise members when they are developing plans to reach their certification goals (including Certification Maintenance Requirement and reaching the Honor Society).
Administration of CCM exam process. This includes notifying the members of their results and their scores on the individual sections. This also includes notifying chapter officers when one of their members pass the exam.
Counsel given to members who do not pass the exam so they know what areas they need to improve for subsequent exams.
Notify members of their results of the CCM exam and issue their pins and plaques.
Administration of the Certified Chief Executive (CCE) program. Processing the CCE petitions and verifying that the candidates meet the CCE requirements.
Determine who has met the criteria for the Certification Maintenance Requirement every month. and Honor Society based on criteria set forth by the Certification Committee and approved by the CMAA Board of Directors. This includes notifying members and their chapter officers that they have met the requirements and shipment of the certificates/plaques and Honor Society pins.
Identify and notify members who have not met the Certification Maintenance requirement in the allotted amount of time. This will include notifying members that they have forfeited the right to use the CCM designation through CMAA legal counsel.
Coordinate members’ CCM exam registrations and Review Course registrations. This includes the delivery of the exam, delivery of Certification Study Guides.
CCM, CCE, Honor Society and Certification Maintenance Requirement certificate/plaque preparation
Support the Professional Development Committee by providing information on the status of the certification program, enabling them to reach their goals. This includes coordinating the agenda for the yearly committee meeting as well as sending the Committee any member requests between committee meetings.
As an on-going activity, research various avenues for exam administration and delivery.
Assist with coordination of Certification Review Course. This includes sending out all materials for the program. Making sure all instructors materials are updated for the Certification Review Course.
Change any fees associated with the certification program.
Process petition and exam fees with Accounting Department
Respond to inquiries from CMAA members.
Maintain accurate credit histories of members based upon meeting information submitted by chapters and petitions submitted by individual members for educational or activity credits including college transcripts.
Award credit for programs listed as approved organizations or allied associations.
Award credits for chapter business meetings and education sessions within three days of receipt from the chapter.
Award credits for college education when an appropriate transcript is submitted to the Education department.
Approve education credits by organizations that are not listed as approved organizations as set forth by the Professional Development Committee.
Serve as contact person for chapters with regards to all chapter education programs. Process Chapter Education Meeting/Workshop Request Forms. Notify chapters if programs are approved for CMI or Chapter Education credits (if over 4 hours).
Serve as a back-up BMI coordinator for Director of Certification & Education including both on-site (campus) support as well as compiling statistical information and feedback at conclusion of programs.
Publicize changes in policies in the Education Department by writing articles for Outlook and Chapter Digest. Write articles explaining various departmental programs for the general information of the members. Assist department in scheduling and editing of articles.
Assist other department members with projects (mailings, certificates) as needed.
Assist the department with coordinating the biweekly webinars for our members.
Coordinate articles for publications with the Public Relations/Graphics Department
Perform netForum data maintenance with the IT Department.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree, preferred, from four-year college or university; three to five years Association/Professional Development experience, preferably with certification programs; or equivalent combination of education and experience.
Computer Skills: Knowledge of netForum is preferred. Individual needs to be computer literate, especially knowledgeable using Microsoft Word and Excel, Outlook e-mail and database management. He/she should be able to operate fax machines, copiers, postage machine and general office equipment.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work location at CMAA HQ (5 days a week). Telecommuting is optional.
Schedule and attend necessary meetings for department, both directly and indirectly related to job functions.
CMAA Travel: 10% travel to BMI and Annual Conference, is expected.
About Club Management Association of America
The Club Management Association of America (CMAA) has more than 6,800 members throughout the US and internationally. Our professional members contribute to the success of more than 2,500 country, golf, athletic, city, faculty, military, town, and yacht clubs. The Association encourages the education and advancement of members, and provides the resources needed for efficient and successful club operations. CMAA’s budget is $11M and is headquartered in Alexandria, VA, with a staff of 30, 42 professional chapters, and more than 40 student chapters.