The Membership & Engagement Coordinator provides support and is responsible for various projects and duties for the Membership department. They communicate with members and leaders, enters and pulls data, and works closely with the team to assist with the promotion of membership benefits and support of various governance activities.
Handle monthly billing process in collaboration with Membership Director and Finance staff, to include quality control of data, monthly roster pulls, updating content and preparing notification and invoicing in email templates.
Prepare contact rosters for telemarketing vendor. Review daily activity logs and coordinate follow-up, ensuring that payment information is entered into records, invoices are created and sent, and problems that are identified are resolved. Review final reports, prepare summary, and share findings with staff.
Assist the Director with AHLA’s leadership orientation and training program. Develop, update and present training materials. Schedule training events. Follow-up post-event, sharing recordings, summarizing key points and levels of participation.
Develop and update materials and handle scheduling of new member orientation.
Monitor calls for select Practice Groups. Collaborate across departments to ensure leadership and Practice Group members’ needs are identified and issues are addressed and resolved.
Oversee Mentoring Program. Draft promotional and informational materials for the membership; monitor and report on mentoring engagement; summarize trends; and develop materials that describe the program and acknowledge participants.
Oversee and manage virtual networking workflow. Coordinate requests, confirm timing, and work with leaders to ensure they announce and promote their events.
Coordinate and schedule governance calls and meetings. Update and maintain committee governance, policy, and process documents. Prepare and post materials as requested.
Update contacts, prepare volunteer, mentoring, and membership concierge engagement reports, and assist department staff with executing various programs and activities.
Bachelor’s degree or equivalent experience required.
Two to four years of experience preferably at a non-profit membership association or similar organization.
Extensive experience in Microsoft Office and Adobe.
Knowledge of, or familiarity with, member community platforms such as Higher Logic, HubSpot and Mobilize preferable.
Demonstrated ability to write effectively and clearly for various audiences, editing and proofreading skills.
Strong oral communication skills, customer service and teaming/cooperative skills for continual interaction with staff and contact with authors and members.
Demonstrated skills at juggling competing demands and prioritizing assignments.
Independent and effective time management with excellent organizational skills and ability to meet assigned deadlines.
Demonstrated ability to work collaboratively with a diverse and partially remote team and with other employees to meet shared goals.
Service-oriented. Along with a keen ability to relate to members and help them translate their needs into new products and services, you have a strong enthusiasm for customer service.
Confident and pleasant. You understand that everyone is a “customer” and should have a “Ritz Carlton” service experience when contacting the executive office.
Great communicator. You have excellent oral and written communication. You demonstrate poise, diplomacy, and tact.
Detail oriented. Even though you are detail oriented, you can also see the big picture and understand how the details relate to the overall mission of the organization.
Organizational skills. Your attention to detail is supported by your organizational skills. You appreciate order and know how to achieve it efficiently.
Reliable and dependable. You don’t just show up for work on time; you also have a strong work ethic and are highly productive, always looking to do more.
Flexible and capable. You manage changing priorities without difficulty and get the job done. You do whatever it takes.
What’s Attractive to the Right Candidate?
We offer an excellent compensation package including health, dental, and life insurance; long-term and short-term disability; retirement and 401(k) plans; 10 paid holidays; vacation and sick leave; telecommuting and more.
Major changes are sweeping throughout the United States healthcare system. With the importance of complying with the law’s many regulations, the need for quality education for lawyers in the field of health law has never been higher. The American Health Law Association (AHLA) is the nation's largest nonprofit educational organization devoted to legal issues in the healthcare field. AHLA addresses the issues facing our members by providing resources to those who practice in law firms, government, in-house settings, and academia, as well as educating the entire spectrum of the health industry: physicians, hospitals and health systems, health maintenance organizations, health insurers, life sciences professionals, managed care companies, nursing facilities, home care providers, and consumers. With such a wide range of complex and often confusing information regarding health law, everyone needs trustworthy information. AHLA serves as a public resource on health law issues, electing not to advocate for or against any particular policy proposals, but to produce the highest quality nonpartisan educational programs, products, and services concerning health law issues.