Company Summary: The Women’s Transportation Seminar International (WTSI) is an international organization dedicated to the professional advancement of women in transportation. WTSI attracts, sustains, connects, and advances women’s careers to strengthen the transportation industry. WTSI offers its over 8,500 members, including women and men, access to high-caliber professional development, networking opportunities, mentoring programs, and unparalleled access to industry and government leaders. With 64 chapters across North America, WTSI is helping women find opportunity, recognition, and advancement within the transportation industry.
Position Summary: In coordination with the Deputy Executive Director, the Sr. Manager is responsible for overseeing the full life cycle of WTSI membership while ensuring the health and development of WTS chapters through efficient services, programs, and operational support. Collaborating with the Marketing + Events department, the Sr. Manager will execute strategic promotional campaigns showcasing member benefits, highlighting chapters, and recognizing member growth and achievements. The Sr. Manager will assist WTS Leadership in achieving strategic goals around Membership + Chapter Relations through special projects, reports and representation at key events.
Essential Duties and Responsibilities:
MEMBERSHIP: Work with Executive team to develop and implement effective membership recruiting and retention strategies. Assist the WTS Foundation [c(3) entity of the Association] with student related campaigns.
Develop and implement data driven membership growth strategies
Assist leadership in achieving strategic objectives in membership
Provide monthly, quarterly and annual reports on membership retention
Analyze and provide insights on member retention
Develop and implement data driven membership retention strategies
Track and assess member engagement and satisfaction utilizing WTSI systems
Maintain accurate membership records through Association Management System
Ensure timely processing of membership email inquiries through ZenDesk
Develop and target annual growth of membership within specific sectors and modes of transportation
Ensure membership assets are relevant and accessible to stakeholders
Oversee regular updates to member portal and website
Ensure member accomplishments are recognized through WTS outlets
Represent WTS at appropriate events
Serve as direct manager for Associate and Engagement Specialist ensuring growth
CHAPTER RELATIONS: Maintain strong partnerships with WTS Chapters and leadership by ensuring efficient operational support, maintaining service offerings, programs and leadership support. Develop interest and assist chapters in formation to ratification.
Nurture and build trust with Chapter Leaders
Establish WTSI as authority on chapter management
Assist leadership in achieving strategic objectives in Chapter Relations
Oversee distribution of monthly membership reports to chapters
Oversee quarterly report submissions from chapters feeding into annual report
Oversee annual chapter roster submissions, ensure accurate upload to AMS
Ensure timely processing of chapter questions and inquiries through ZenDesk
Track and assess chapter engagement and outreach
Track, assess and maintain records on chapter compliance
Maintain accurate chapter records including rebates and foundation reports
Provide quarterly and annual reports on chapter health + compliance
Develop and disseminate digital assets on best practices in member retention
Develop and maintain student chapter requirements and engagement
Develop interest and assist chapters in formation to ratification
Represent WTS at appropriate Chapter + Industry events
PROGRAMS: Collaborating with the Marketing + Events department, develop, execute, and provide relevant, high-level content and assets in support of WTSI member and chapter programs.
Lead monthly calls with chapters in formation, track progress to ratification
Develop and lead quarterly calls with Chapter Membership Chairs
Create and execute bi-annual chapter competition programs
Oversee tracking for annual chapter circle of excellence program,
Develop content for annual chapter circle of excellence awards program
Develop and present relevant, high-level content for chapter leader training
Provide strategic support in identifying and launching new programs
Qualifications: The ideal candidate will possess a Bachelor’s degree with an excellent work record. Must have 4+ years of related experience in a membership position at a nonprofit or association. Experience working within membership databases is required. Must have 2+ years supervisory experience. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment and Physical Demands: While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle or feel. The employee is frequently required to talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. The noise level in the work environment is usually moderate. The above job description is not intended to be an all-inclusive list of duties and standards of the position.
The Women’s Transportation Seminar International (WTSI) is an international organization dedicated to the professional advancement of women in transportation. WTSI attracts, sustains, connects and advances women’s careers to strengthen the transportation industry. With over 6,500 members in 57 chapters across the United States and Canada, WTS provides unprecedented access with members representing the highest levels of the transportation industry and offers programs attracting emerging leaders to careers in STEM. WTSI is helping women find opportunity and recognition in the transportation industry.