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Manager, Member Relations
Air Force Association
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Air Force Association Logo
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Details

Posted: 03-Jun-22

Location: Arlington, Virginia

Type: Full Time

Preferred Education: 4 Year Degree

Categories:

Membership

Additional Information:

Telecommuting is allowed.

JOB SUMMARY:

The Manager of Member Relations leads the membership program, including customer service, database administration, membership marketing, and events. Under the supervision of the Vice President, the Manager works with internal partners as well as with external vendors to facilitate membership activities, relations, and processing, while providing customer service as needed.  S/he assists with administering the program’s budget and may recommend or develop new programming or services.  The Manager may provide supervision and guidance for the Coordinator(s).

 

ESSENTIAL FUNCTIONS:

Customer Service (approximately 30% of effort):

  • Directly provide and oversee all aspects of service for current and incoming members.
  • Train staff to process new and existing members and maintain appropriate records.

Database Administration (approximately 30% of effort):

  • Serve as the primary point of contact and administrator for Salesforce.
  • Provide statistical reports monthly and by request on current membership data.
  • Maintain data integrity through proactive analysis and problem resolution.

Membership Marketing (approximately 15% of effort):

  • Create engaging membership content to help improve and maintain retention and recruitment.
  • Ensure marketing materials in all channels and mediums are up-to-date and create marketing material for internal and external use.
  • Oversee Membership materials inventory and track reorders.

Membership Recruitment Events (approximately 15% of effort):

  • Manage Membership presence at events by coordinating a membership table or booth, providing marketing material and resources for payment processing.
  • Ensure event presence is staffed accordingly.

Other Duties as assigned (approximately 10% of effort):

  • Mail or email invoices and materials to members.
  • Other tasks as assigned.

Education and Experience Required:

  • Bachelors’ degree in business, communications, marketing or related field or equivalent work experience.
  • At least 4 years of relevant experience in customer service, membership management, or similar functions.

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About Air Force Association
The Air Force Association (AFA) is a non-profit, independent, professional military and aerospace education association. Our mission is to promote dominant U.S. Air and Space Forces as the foundation of a strong National Defense; to honor and support our Airmen, Space Force Professionals, and their Families; and to remember and respect our enduring Heritage. AFA's national programs and activities are based in our Arlington, Va., headquarters, and include Air Force Magazine, The Mitchell Institute for Aerospace Studies, CyberPatriot, and StellarXplorers. AFA is an equal opportunity employer committed to diversity, inclusion, and honoring the contributions of our country’s veterans. We offer competitive compensation and a generous benefits package including matching contributions to our 401(k)-retirement plan, paid vacation and holidays, medical, dental, and life insurance.
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Tennessee Society of Association Executives

P.O. Box 150344
Nashville, Tennessee 37215
phone: 615.298.5944
email: info at tnsae dot org

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  • About
    • Board of Directors
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  • Your Career
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