Career Center
Alexandria, VA
Alexandria, Virginia
Alexandria, Virginia
Alexandria, Virginia
Arlington, VA
Alexandria, Virginia
Posted: 21-Jan-23
Location: Alexandria Virginia
Type: Full Time
Salary: 54000.00-57000.00
Categories:
TITLE: Membership Associate
DEPARTMENT: Business Development and Membership
REPORTS TO: Director, Membership & Online Community
Duties & Responsibilities:
- Work with the Director of Membership to develop and maintain a sales strategy to recruit new members and retain current members.
- Make sales calls/emails and retention calls/emails to attract new members and retain current members.
- Mail invoices and input membership dues payments into database.
- Monitor the CADCA Community, an online networking site.
- Assist in management and sales of banner advertising program.
- Support Director of Membership in database management and maintaining integrity of member data, including organization of member information, renewal invoicing and new member processing.
- Provide primary accountability for efficient and accurate entry and upkeep of member data including organizational rosters, cleaning duplicates, and new data entry.
- Work on building a pipeline for new members and strategize on conferences and events to attend in order to build pipeline.
- Report membership statistics to staff and BDAM team periodically and as requested.
- Serve as a primary customer service representative for CADCA Members.
- Gather suggestions for member benefits and ways to implement those benefits.
- Manage online membership store
- Demonstrate continuous effort to improve the business development and membership department, make modifications to strategies as needed and modify operational policies and procedures as necessary.
- Work closely with Business Development & Membership team on growth plan, overlapping projects and revenue goals.
- Assist Vice President of Business Development and Membership as needed.
- Other responsibilities as assigned.
Required Knowledge, Skills and Abilities:
Ability to average 50-100 calls per week to new members, current members, and prospective members.
Ability to answer an average of 10-20 emails per week from new members, current members, and prospective members.
Ability to travel up to 15-20%.
Competence in all MS Office tools and database management experience is required.
Knowledge of membership association management tools, particularly Avectra netForum is a strongly preferred.
Ability to work in a team environment.
Excellent verbal and written communication skills.
Strong organizational and time management skills.
Commitment to supporting a mission-driven membership base and help build drug-free communities.
Minimum Education and Experience:
A bachelor’s degree. Customer service and sales experience preferred.
Hours:
8:30am – 5:30pm
Hybrid work environment.