Oakbrook Terrace, Illinois
Washington, D.C.
Arlington, VA
Alexandria, Virginia
Posted: 10-Apr-25
Location: Chicago
Type: Full Time (Remote & In Office)
Salary: $26.00 - $28.00 per hour
Categories:
Salary Details:
Preferred Education:
Who We Are:
The American Academy of Periodontology was founded in 1914 by two women, Drs. Gillette Hayden and Grace Roger Spalding. It was initially named the American Academy of Oral Prophylaxis and Periodontology and began with 18 charter members. The name was changed to the American Academy of Periodontology in 1919. Today, the American Academy of Periodontology (AAP) has a membership of approximately 8,200. The AAP is housed in 14,000 square feet of space at 737 N. Michigan, directly next door to the American Dental Association.
Our team is dedicated to understanding and meeting the needs of our members, always working with their success in mind. We are a passionate about what we do, and our commitment to excellence shines through the services and resources we provide. We offer a competitive salary, continuing education, and a substantial benefits package to show how much we appreciate our team.
The Member Services Coordinator is responsible for supporting the daily operations of the Membership Department. This individual serves as the primary point of contact for members and prospective members, answering membership-related questions via phone and email and delivering exceptional customer service. In addition, provides administrative and logistical assistance to the Senior Membership Manager as needed.
The Member Services Coordinator is cross trained on certain tasks within the Membership Department to assure maximum and consistent support for essential functions.
ESSENTIAL FUNCTIONS:
Member Service (60%)
- Answers department calls and responds to emails regarding membership, member transactions, website login issues, and questions about Academy benefits, resources, and events in an expeditious and professional manner.
- Maintains electronic member files, accurately capturing and entering member and prospect data.
- Proofs new member applications and follows up with applicants to complete missing information.
- Processes new member applications, membership renewals, and transfers to new membership categories.
- Performs dues payment transactions and offers assistance to members when needed.
- Distributes new member letters and certificates.
- Assists in preparation for Annual Meeting events and exhibits at external meetings.
- Staffs the Member Resource Center at the Annual Meeting and assists with other onsite projects as needed.
- Maintains inventory of member giveaways and serves as point of contact for staff product requests.
Member Data Services (30%)
- Processes monthly back issue requests for Academy journals and alerts Managing Editor of delivery problems and other service complaints.
- Runs monthly dues payments and follows up on dues collection issues.
- Manages electronic and paper department filing/archiving system.
- Fulfills Perio Store orders, maintains merchandise inventory, and updates Personify with new products.
- Distributes member category transfer correspondence and processes transfer requests.
- Handles deceased member files and notifies marketing team to update website.
Administrative Support (10%)
- Assists with shipments to and from Annual Meeting and other membership events as required.
- Maintains department onsite and offsite storage list.
- Contributes to other projects, as needed.
- Backup to the receptionist, as needed.
Minimum Qualifications:
Education/Experience:
- Bachelor's degree preferred but not required.
- A minimum of one to 2 years of experience providing exceptional customer service in a professional setting. Experience working in non-profit environment or with an association or membership-based organization preferred.
Communications/Interactivity Ability:
- Exceptional phone etiquette and strong aptitude for customer service.
- Proficiency in responding to member inquiries with expediency, patience, and professionalism.
- Superb organizational skills and sound decision-making ability.
- Positive attitude, strong interpersonal skills, and the ability to communicate with professionals at all levels.
Computer/Digital Skills:
- Proficiency in Microsoft Office and web-based applications.
- Comfort with membership-based database software and its applications Experience with Personify is a significant plus.
Other:
- Strong capability of working effectively with others and assisting as needed.
- Demonstrated capacity for managing numerous projects simultaneously and adhering to stringent production schedules and budgets.
- Ability to travel to the AAP Annual Meeting (3+ day commitment per year).
Physical Requirements:
- Job requires frequent sitting, and repetitive hand and wrist movements. Business travel requires the ability to endure the rigors of air travel and being on one’s feet for long hours.
- Ability to lift up to 20 pounds.
Benefits and Perks:
- BCBS Medical, Dental, Vision, FSA/HSA, Life Insurance & AD&D, STD, LTD, Long-Term Care and EAP
- PTO, Paid Sick, Paid Leave, Holidays and Paid Christmas Break
- Professional Development and Training
- Eligibility to participate 401(k) plan with employer match
- Hybrid Work Environment / 35-hour work week
- Salary Range: $26.00 - $28.00 per hour (which equates to $47,320 - $50,960 annually) based on experience
For consideration:
If you want to be a part of this dynamic organization, please email a cover letter and resume to humanresources@perio.org. (Local candidates ONLY as you are required in office several times per month)
American Academy of Periodontology is an Equal Opportunity Employer
The AAP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.