Position Summary: The Professional Development Manager supports DBIA’s professional development initiatives across education, certification, and conferences, helping bridge the gap and ensure consistency in customer-facing experience. This role is key in delivering high-quality customer service and operational support. The Manager works closely with the Education, Certification, and Conference teams to ensure seamless program delivery, responsive service, and internal alignment across functions. Key Responsibilities: Education Support: Administer Region CEH approval processes, including course creation and customer service support. Prepare and manage name tags, tent cards, and related logistics and materials for in-person courses.